About Us

Our professionally trained Crisis Line Responders are there to answer your call 24 hours a day, seven days a week.

A crisis can include difficulty dealing with stress, overwhelming feelings, symptoms of depression, anxiety or psychosis, suicidal thoughts, or any concerns regarding your mental health or that of your loved ones.

If it's a crisis to you, it's a crisis to us.


THE MENTAL HEALTH CRISIS SERVICE

There are two components to the Mental Health Crisis Service:

MENTAL HEALTH CRISIS LINE

  • Is the first point of public access to the mental health crisis response system.
  • Serves people 16 years of age and over.
  • Provides toll-free telephone access in both French and English, 24 hours/7 days a week.
  • Is staffed by trained volunteer Crisis Line Responders, supported by professional staff.
  • Provides screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the Local Crisis Team or to emergency services when advisable.

LOCAL CRISIS TEAM

  • The Local Crisis Team can generally respond within minutes to phone calls and within 24 hours to see someone face-to-face.
  • The Local Crisis Team works closely with emergency services such as hospital emergency departments, police, doctors and other community agencies to ensure a safe and comprehensive response.
  • Services include crisis intervention, assessment, consultation and links to community supports in a least intrusive approach to enable individuals in crisis to receive services in their own environment.
  • Consultation and advice can be provided to family members.
  • Follow-up and support services can be provided to help resolve the crisis.
  • The Local Crisis Team includes registered nurses, social workers, crisis counselors and other health professionals.

 To Reach the Crisis Line

The Crisis Line can be reached 24/7 by calling 

613-722-6914 or toll-free 1-866-996-0991. 

Your call will be answered as quickly as possible.  On average, clients will have their call answered within 2 minutes, and will wait no longer than 10 minutes.  The Volunteer Crisis Line Responder will offer support and if required, can make a direct transfer to the Local Crisis Team with your consent, which includes providing your name & phone number.  

When speaking with the Crisis Line Responder, you will be asked to provide all relevant information about the crisis:

  • What caused the current crisis? Is there one particular event?
  • What triggered your current emotions or feelings?
  • Are you alone or with others?
  • Are you currently injured?
  • Is this a situation that can be worked on over the phone?
  • Provide names of friends or family as available.

The Mental Health Crisis Line is available in the following areas:

Please use the drop down menu of your region to view your city or town

Counties of Prescott Russell

  • Alfred
  • Bourget
  • Casselman
  • Cheney
  • Chute a Blondeau
  • Clarence
  • Clarence-Creek
  • Curran
  • Embrun
  • Fournier
  • Green Lane
 
  • Hammond
  • Hawkesbury
  • Lefaivre
  • Limoges
  • L'Orignal
  • Marionville
  • Pendleton
  • Plantagenet
  • Pleasant Corners
  • Riceville
  • Rockland
 
  • Russell
  • St. Albert
  • St. Bernadin
  • St. Eugene
  • St. Isidore
  • St. Pascal
  • Ste Anne de Prescott
  • Ste Rose de Prescott
  • Treadwell
  • Vankleek Hill
  • Wendover
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United Counties of SDG and Akwesasne

  • Akwesasne
  • Alexandria
  • Apple Hill
  • Avonmore
  • Bainsville
  • Berwick
  • Bonville
  • Brinston
  • Chesterville
  • Cornwall
  • Crysler
  • Dalkeith
  • Dixon's Corners
  • Dundela
  • Finch
  • Froatburn
  • Glen Becker
  • Glen Nevis
 
  • Glen Robertson
  • Glen Walter
  • Gravel Hill
  • Greenfield
  • Green Valley
  • Ingleside
  • Inkerman
  • Iroquois
  • Laggan
  • Lancaster
  • Lochiel
  • Long Sault
  • Lunenburg
  • Martintown
  • Maxville
  • McCrimmon
  • Monkland
  • Morrisburg
 
  • Morewood
  • Moosecreek
  • Mountain
  • Newington
  • North Lancaster
  • Osnabruck Centre
  • South Mountain
  • Spencerville
  • Stampville
  • St. Andrew's
  • St. Raphaels
  • Summerstown
  • Warina
  • Williamsburg
  • Williamstown
  • Winchester
  • Winchester Springs
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Ottawa

  • Ashton
  • Barrhaven
  • Bells Corners
  • Burritts Rapids
  • Carlsbad Springs
  • Carp
  • Constance Bay
  • Cumberland
  • Dunrobin
  • Edwards
  • Fitzroy Harbour
  • Galetta
 
  • Gloucester
  • Goulbourn
  • Greely
  • Kanata
  • Kars
  • Kenmore
  • Letrim
  • Manotick
  • Metcalfe
  • Munster Hamlet
  • Nepean
  • North Gower
 
  • Navan
  • Orleans
  • Osgoode
  • Ottawa
  • Richmond
  • Rideau
  • Rockliffe Park
  • Sarsfield
  • Stittsville
  • Vanier
  • Vars
  • Vernon
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Renfrew County

  • Alice
  • Arnprior
  • Balaclava
  • Barry's Bay
  • Barryvale
  • Beachburg
  • Bissett Creek
  • Black Bay
  • Bonnechere Valley
  • Braeside
  • Brudenell
  • Buchanan
  • Burnstown
  • Calabogie
  • Castleford
  • Chalk River
  • Chenaux
  • Cobden
  • Combermere
  • Cormac
  • Cotnam Island
  • Dacre
  • Deacon
  • Deep River
  • Deux Rivieres
  • Dochart
 
  • Douglas
  • Eganville
  • Forester Falls
  • Foymount
  • Fraser
  • Golden Lake
  • Griffith
  • Hagarty
  • Hardwood Lake
  • Haley Station
  • Horton
  • Hyndford
  • Kelly's Corner
  • Khartum
  • Killaloe
  • Lake Clear
  • Lake Dore
  • Latchford Bridge
  • Laurentian Hills
  • Lochwinnoch
  • Madawaska
  • Matawatchan
  • Micksburg
  • Mackey
  • Mount St. Patrick
 
  • Osceola
  • Palmer Rapids
  • Pembroke
  • Pembroke Island
  • Petawawa
  • Point Alexander
  • Quadeville
  • Rankin
  • Renfrew
  • Rockingham
  • Rolphton
  • Round Lake
  • Sand Point
  • Schutt
  • Shady Nook
  • Shamrock
  • Springtown
  • Stewartville
  • Stonecliffe
  • Tramore
  • Waba
  • Westmeath
  • White lake
  • Whitney
  • Wilno
  • Wylie
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