The Local Crisis Team responds quickly to phone calls and within 24 hours to see someone face-to-face.

A crisis can include difficulty dealing with stress, overwhelming feelings, symptoms of depression, anxiety or psychosis, suicidal thoughts, or any concerns regarding your mental health or that of your loved ones.

If It's A Crisis To You, It's A Crisis To Us.

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There are two components to the Mental Health Crisis Service:


  • Is the first point of public access to the mental health crisis response system.
  • Serves people 16 years of age and over.
  • Provides toll-free telephone access in both French and English, 24 hours/7 days a week.
  • Is staffed by trained volunteer Crisis Line Responders, supported by professional staff.
  • Provides screening, assessment, referrals, support in a crisis, suicide intervention and transfer to the Local Crisis Team or to emergency services when advisable.


  • The Local Crisis Team can generally respond within minutes to phone calls and within 24 hours to see someone face-to-face.
  • The Local Crisis Team works closely with emergency services such as hospital emergency departments, police, doctors and other community agencies to ensure a safe and comprehensive response.
  • Services include crisis intervention, assessment, consultation and links to community supports in a least intrusive approach to enable individuals in crisis to receive services in their own environment.
  • Consultation and advice can be provided to family members.
  • Follow-up and support services can be provided to help resolve the crisis.
  • The Local Crisis Team includes registered nurses, social workers, crisis counselors and other health professionals.
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To Reach the Crisis Line

The Crisis Line can be reached 24/7 by calling

613-722-6914 (within Ottawa) or Toll-free 1-866-996-0991 (outside Ottawa)

Your call will be answered as quickly as possible. On average, clients will have their call answered within 2 minutes, and will wait no longer than 10 minutes. The Volunteer Crisis Line Responder will offer support and, if required, can make a direct transfer to the Local Crisis Team with your consent (which includes providing your name, date of birth and phone number).

When speaking with the Crisis Line Responder, you will be asked to provide all relevant information about the crisis:
  • What caused the current crisis? Is there one particular event?
  • What triggered your current emotions or feelings?
  • Are you alone or with others?
  • Are you currently injured?
  • Is this a situation that can be worked on over the phone?
  • Provide names of friends or family as available.
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The Mental Health Crisis Line is available in the following areas:

Please use the drop down menu of your region to view your city or town

  • Alfred
  • Bourget
  • Casselman
  • Cheney
  • Chute a Blondeau
  • Clarence
  • Clarence-Creek
  • Curran
  • Embrun
  • Fournier
  • Green Lane
  • Hammond
  • Hawkesbury
  • Lefaivre
  • Limoges
  • L'Orignal
  • Marionville
  • Pendleton
  • Plantagenet
  • Pleasant Corners
  • Riceville
  • Rockland
  • Russell
  • St. Albert
  • St. Bernadin
  • St. Eugene
  • St. Isidore
  • St. Pascal
  • Ste Anne de Prescott
  • Ste Rose de Prescott
  • Treadwell
  • Vankleek Hill
  • Wendover